Refund policy

PURCHASE & RETURNS POLICY

Eligibility to Purchase

By placing an order through this website, you confirm that:

• You are of legal age (21+) to purchase nicotine or vaping products in your jurisdiction.
• The purchase, possession, importation, and use of the products ordered are lawful in your location.
• You are responsible for ensuring compliance with all applicable local laws and regulations.

We reserve the right to refuse, cancel, or limit any order at our sole discretion where legal, regulatory, age-verification, payment, or shipping concerns arise.

Restricted Jurisdictions

We do not knowingly sell or ship products to locations where the sale, importation, possession, or use of such products is prohibited by law. Customers are solely responsible for understanding and complying with the laws applicable in their jurisdiction.

Order Acceptance

All orders are subject to review and acceptance. Receipt of an order confirmation does not guarantee acceptance of the order. We may cancel orders that cannot be legally fulfilled.

Returns & Refunds

Due to the nature of vaping and consumable products, all sales are generally final.

For health, safety, and quality-control reasons, we do not accept returns of opened, used, or tampered products.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Photographs of the product and packaging
• A description of the issue

Where appropriate, we may offer a replacement, store credit, or refund following review.

Non-Delivery or Refused Shipments

Orders that cannot be delivered due to local laws, customs restrictions, incorrect customer information, or refusal of delivery may not be eligible for a refund of shipping, handling, or related charges.

Policy Updates

We reserve the right to modify this policy at any time without prior notice. The version published on this website at the time of purchase shall apply.